Hi Andreas, Kernel::System::Auth::Radius is using the cpan module "Authen::Radius". So check if "Authen::Radius" is installed on your system: shell> cd $OTRS_HOME shell> perl -cw Kernel/System/CustomerAuth/Radius.pm Kernel/System/CustomerAuth/Radius.pm syntax OK shell> This looks fine (-cw means syntax check). If you get an error (Can't locate Authen/Radius.pm), then you need to install it via cpan and do the syntax check again. (see "man CPAN" for using cpan). -Martin Andreas wrote:
Thanks a lot for your quick response. Strangely enough I can't find any errors related to that in the logs. The search continues... :)
Regards, Andreas
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Franz Ferdinand Esberger Sent: den 22 oktober 2004 11:16 To: User questions and discussions about OTRS. Subject: Re: [otrs] Authentication of customers with radius?
Hi,
had an similiar Problem while integrating CustomerAuth via LDAP, take a Look at the Log's, helped me a lot ! (tail -f /var/log/messages and grep the "[OTRS]" messages out)
Regards Franz
Am 22.10.2004 um 09:35 schrieb Andreas:
Hi,
I'm trying to authenticate our customers by using an existing radius server in our network. i have no clue what i´m doing wrong.
I'm using: $Self->{'AuthModule'} = 'Kernel::System::Auth::Radius'; $Self->{'AuthModule::Radius::Host'} = 'myradius.company.com'; $Self->{'AuthModule::Radius::Password'} = 'somepass';
It seems like there's never any contact between otrs and the radiusserver. At the customer login page I get the following error:
"Can't locate object method "new" via package "Kernel::System::Auth::Radius" at /opt/otrs//Kernel/System/CustomerAuth.pm line 82."
Anyone have any experience from this? Any help would be great! :)
Regards, Andreas
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