Geez, me again :-) something more I discovered - If mail header has this params: Resent-To: xy@bla.com Resent-Date: Tue, 27 May 2003 10:56:34 +0200 Resent-From: someone@somewhere.com Resent-Message-Id: <20030527085634.A72CE42B53@mailmacine.com> Then OTRS figures out correct "originate" From: address. So to clear this out i'd like to know, which mail headers OTRS checks? I can't find this info in documentation. With regards, Alex
-----Original Message----- From: otrs-admin@otrs.org [mailto:otrs-admin@otrs.org] On Behalf Of Alex Mihicinac Sent: 27. maj 2003 9:35 To: otrs@otrs.org Subject: RE: [otrs] Queue sorting by P2 e-mail address, not P1!
Ooops. Typo at "When using P1 as From reference" should be "When using P2 as From reference".
Sorry! :)
With regards,
Alex
-----Original Message----- From: otrs-admin@otrs.org [mailto:otrs-admin@otrs.org] On Behalf Of Alex Mihicinac Sent: 27. maj 2003 9:16 To: otrs@otrs.org Subject: [otrs] Queue sorting by P2 e-mail address, not P1!
Hi all,
I did some more tests and figured out that OTRS uses P2 level e-mail addresses as From reference and not P1 level (which would be more appropriate!). Is there any way to handle this? When using P1 as From reference can be a lot of problems when receiving some forwards or bounces -> replying to these mails will result in wrong To: address, which would be from the guy who did bounce/forward, not the guy who send the original mail.
Thanks in advance!
With regards,
Alex
P.S. I'll finally have some time to put together my OTRS@SunOS installantion notes - can you guys tell me how would you like to have that?
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