Hi, you can find the configuration for notes under Frontend::Agent::Ticket::ViewNote (search for note in the SysConfig section). There you can disable and enable the fields you see when creating notes. Regards, Frank Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von samuel THOMAS Gesendet: Freitag, 19. Juni 2009 10:00 An: User questions and discussions about OTRS. Betreff: [otrs] disable Pending date field Hi, How to disable the Pending date in the page to add Note, I want to have the same fields that in the demo : http://demo.otrs.org/otrs/index.pl?Action=AgentTicketNote&TicketID=116827 But I have three fields more ("Pending date", "state" and "priority"), how to disable them ? I have change something in sysconfig, but I've forget what :( Thank you, Samuel.