
26 Oct
2009
26 Oct
'09
5:42 p.m.
Hello, There's the steps of the problem I have: 1. I receive a ticket from a sender 2. I need to reassign this ticket to a different customer so I change the "Customer User" field and set a new e-mail address. 3. The auto-notifications sent for this ticket (e.g. closing notification) are still sent to the original sender. I want these notifications to be sent to the new customer e-mail, what should I do? Thanks. _________________________________________________________________ Windows Live: Keep your friends up to date with what you do online. http://www.microsoft.com/middleeast/windows/windowslive/see-it-in-action/soc...