Re: [otrs] Compose Answer (email) link not working

Well I haven't installed this system so I didn't do any configuration but I am the one who now has to do the admin for it. The "Compose Answer (email)" link was working fine until yesterday - since then something must have changed but I am not sure what and now I get "Your Own Ticket (follow up)" with the link to the page with the error message below. Could anyone tell me what I need to do to get the "Compose Answer (email)" link back and going to the correct page? I paste the error message again below for clarity. Thanks a lot Error: Module Kernel::Modules::AgentTicketCustomerFollowUp not registered in Kernel/Con[..] Comment: Please contact your admin Bug Report: Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.5 OS: linux Time: Wed Jan 21 13:47:57 2009 Message: Module Kernel::Modules::AgentTicketCustomerFollowUp not registered in Kernel/Config.pm! Traceback (16291): Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 555 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47 --- On Wed, 21/1/09, Marco Vannini wrote:

From: Marco Vannini Subject: Re: [otrs] Compose Answer (email) link not working To: bis_d@yahoo.co.uk Date: Wednesday, 21 January, 2009, 4:40 PM mmm

I mean, I didn't do anything apart configuring an auto follow up in auto responses and link it in auto responeses <-> queue to a queue. I don't know if it could be the case. try it out.

On Wed, Jan 21, 2009 at 5:32 PM, bis wrote:

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I have not changed "\Kernel\Output\HTML\Standard\AdminAutoResponseForm.dtl". Do I need to configure it in any way?

Many thanks

Bis

--- On Wed, 21/1/09, Marco Vannini wrote:

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From: Marco Vannini Subject: Re: [otrs] Compose Answer (email) link not working To: bis_d@yahoo.co.uk, "User questions and discussions about OTRS." Date: Wednesday, 21 January, 2009, 2:54 PM did you configured /otrs/index.pl?Action=AdminAutoResponse ?

On Wed, Jan 21, 2009 at 3:51 PM, bis wrote:

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Hiya

I would be most grateful if someone could kindly advise me on how to fix the following problem:

Whn I opened a ticket and used to have "compose answer (email)" (on the right hand side, under "Queue", "Type", "Priority" etc.), now I have got "Your own Ticket (Compose Follow up)" and when I click the "Compose Follow up" link, it goes to an error page with the following error message:

Error: Module Kernel::Modules::AgentTicketCustomerFollowUp not registered in Kernel/Con[..]

Comment: Please contact your admin Bug Report:

Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.5 OS: linux Time: Wed Jan 21 13:47:57 2009

Message: Module Kernel::Modules::AgentTicketCustomerFollowUp not registered in Kernel/Config.pm!

Traceback (16291): Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 555 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47

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