Alexander/Christian,

FYI. I had made these changes as well; but, the first attempt did not succeed so I removed them from my Config.pm file and went hunting the master configurations, which still didn't work. I eventually ended up blowing away the /opt/otrs directory structure. Only after I reconstituted the directory structure from the tar file, made our necessary modifications, and subsequently bounced the various OTRS services did I have success of, more or less, correct ticket numbering. To fix this I had reduce the TicketMinCounterSize value to what I wanted to get rid of the extra padded zeroes.

Thanks for all of the help. I really didn't want to have to whack the directory structure; but, seeing as how this isn't yet in "production" it wasn't such a big deal.

Brad

----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Alexander Kardailsky
Sent: Wednesday, August 17, 2005 9:15 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Ticket NumberGenerator

Dear Christian,

Wednesday, August 17, 2005, 1:41:17 PM, you wrote:

>>  Thanks for info. I've just found that altering
>>  /opt/otrs/Kernel/Config/Files/Ticket.pm and ZZZAAuto.pm is enough
>>  for me because I don't use perl script at the moment. :)

> Please do _not_ change these files manualy, they will be overwritten
> during updates or by the grafical system configurations frontend and all
> your settings will be lost...

> Put your own settings only into the file Kernel/Config.pm, this file is
> never changed automaticly.

> To change the ticket counter for example to auto increment, the
> following two lines should help you:

$Self->>{'Ticket::NumberGenerator'} =
$Self->>'Kernel::System::Ticket::Number::AutoIncrement';
$Self->>{'Ticket::NumberGenerator::MinCounterSize'} = 5;

 Ah, ok. Thanks for info.

--
Best regards,
 Alexander

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