Hi, I'm struggling to get customer LDAP authentication working here. I've modified my Config.pm file, adding what I believe to be the correct information: $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; $Self->{'Customer::AuthModule::LDAP::Host'} = 'xxx.domain.local'; $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'ou=xxxx,dc=domain,dc=local'; $Self->{'Customer::AuthModule::LDAP::UID'} = 'uid'; (where the stuff there is correct.) I've got an account on my AD server with the appropriate read permissions to users's accounts, since anonymous access is disabled on the domain servers, and I can see that user connecting successfully from my OTRS machine in the AD server logs. But when I try to use the customer login (otrs/customer.pl) I don't see that request hit the domain servers, or even leave the OTRS machine. I see May 28 17:29:33 xxx OTRS-CGI-10[5290]: [Notice][Kernel::System::Auth::DB::Auth] User: mhoye doesn't exist or is invalid!!! in /var/log/user.log, and wireshark doesn't see any mhoye-related LDAP information hitting the domain server. I've logged into OTRS with the provided default account and created new agent accounts already, but I can't seem to get authorize-users-against-LDAP working. The examples in the doc don't seem to be doing it for me, and if somebody could point me in the right direction it would be much appreciated. I'm using Ubuntu(Gutsy), and OTRS was installed via apt. Thanks, - mhoye