Marek Hall wrote : [...]
I've spent some time trying to find any option in configuration which is responsible for this, but with no luck :( Has anyone an idea where could it be?
Hi Marek, have you tried to reproduce this problem in the demo system ? If so please post the ticket number so that one can understand the problem. If the problem does not happen in the demo system please tell some details about your setup. Which OTRS version do you use ? Are there any special configurations regarding the customer users like customer groups, company tickets, external backends and so on. Does the problem exist for all the customers or tickets and since when ? Please also check the ticket state and article type. You should at least try a ticket with the state "open" that has an article from the customer (white background, not red). Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de