Create a new Queue or a subQueue, put them there. Don't use escallation. Don't include that new queue in your "My Queues." Deal with it when you want. On Tue, 10 Mar 2009, ml@bortal.de wrote:
Hello List,
i sometimes have to put my tickets on wait for more than a few weeks. They all sit in my own queue now and make it messi. How can i hide tickets with the waiting status?
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