Re: [otrs] INSERT INTO customer_user

Hi, Great. I'm using the script bin/otrs.Console.pl Admin::CustomerUser::Add Thx for your help ------------------------- Santiago DIEZ Quark Systems & CAOBA 23 rue du Buisson Saint-Louis, 75010 Paris ------------------------- On Wed, Jul 19, 2017 at 2:40 PM, Mark Roddis wrote:

Hi,

As a rule do not update / insert into the OTRS database directly. If you do, test on a backup first and once done you must clear the cache otherwise you will not see the change immediately on the front end.

There are a number of admin functions that can be done via the built in otrs.Console.pl script. A full list of admin operations can be found by running the script with the help parameter. If you need to insert a large number of users or customer then use a csv in conjunction with the script and use Excel to create the necessary repetitive data to speed things up.

Regards,

Mark Roddis

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-----Original Message----- From: otrs [mailto:otrs-bounces@lists.otrs.org] On Behalf Of Juan Manuel Clavero Almirón Sent: 19 July 2017 13:30 To: User questions and discussions about OTRS. Subject: Re: [otrs] INSERT INTO customer_user

Hi, Answering to

...

Is there a better way to programmatically insert customer_user?

I'd prefer writing a script that uses OTRS System modules. You can take a look at the scripts in scripts/test/ to get an idea.

Kind regards, Juan Clavero

-----Mensaje original----- De: otrs [mailto:otrs-bounces@lists.otrs.org] En nombre de Santiago DIEZ Enviado el: miércoles, 19 de julio de 2017 13:22 Para: OTRS LIST Asunto: [otrs] INSERT INTO customer_user

Hi all,

I installed otrs-5.0.20 from source 10 days ago and it works fine. Today I tried to add customer_user directly into the MySQL backend with:

INSERT INTO customer_user ( login , email , customer_id , title , first_name , last_name , phone , fax , mobile , street , zip , city , country , comments , valid_id , create_time , create_by , change_time , change_by ) VALUES ( 'turlututu@chapeau.tu' , 'turlututu@chapeau.tu' , 'XXXX' , '' , 'Turlututu' , 'CHAPEAU' , '' , '' , '' , '' , '' , '' , '' , '' , 1 , NOW() , 2 , NOW() , 2 );

INSERT INTO customer_preferences (user_id , preferences_key , preferences_value) VALUES ('turlututu@chapeau.tu', 'UserGoogleAuthenticatorSecretKey', '' ) , ('turlututu@chapeau.tu', 'UserLanguage' , 'fr' ) , ('turlututu@chapeau.tu', 'UserRefreshTime' , '0' ) , ('turlututu@chapeau.tu', 'UserShowTickets' , '25' );

But the new users do not show in otrs/index.pl?Action=AdminCustomerUser;Nav=Agent

Does anyone knows why? Is there a better way to programmatically insert customer_user?

Regards ------------------------- Santiago DIEZ Quark Systems & CAOBA 23 rue du Buisson Saint-Louis, 75010 Paris ------------------------- --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs

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