Hi, appreciated if any body can advise if OTRS has ticket distribution function within a queue.
Thanks.


 

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From: david.eco@msn.com
To: otrs@otrs.org
Date: Wed, 12 Nov 2008 23:31:32 -0500
Subject: [otrs] Tickets allocation with a queue

Hi all,
I created a queue with 3 users(agent) in OTRS. Now, every people get the ticket notification once the ticket comes. Can anyone tell me how to allocate the inbound tickets to different users by round robin or other mechanism?
Thanks.
 
 
David

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