Re: [otrs] ORTS user and Cron Jobs

RT - Christian - OpenSUSE wrote:

I installed using the rpm file for Open SUSE. ver=var your right, typo... =-)

whoami comes back with OTRS, when I used grep otrs /etc/passwd I get this below:

rt:/opt/otrs/bin # grep otrs /etc/passwd otrs:x:1001:8:OTRS System User:/opt/otrs:/bin/false

The '/bin/false' at the end means that your otrs user doesn't have a login shell associated, so 'su otrs' shouldn't get you a shell as user otrs. (You could run 'su -s /bin/bash - otrs' to change to user otrs and get a bash shell.) I don't know about OpenSuSE, but on RHEL/ CentOS I can just run 'service otrs start' (as root) to start the OTRS cron jobs. Doesn't the SuSE RPM install a file called /etc/ init.d/otrs? Nils Breunese.