Hi, my OTRS v2.0.4 runs with * OTRS-user uid=556(otrs) gid=1003(otrs) Gruppen=1003(otrs),42(trusted),65533(nobody),65534(nogroup) * and Web-user id apache uid=1003(apache) gid=65533(nobody) Gruppen=65533(nobody) * both with umask 0077 * we use ArticleStorageFS The problem is that the backup.pl-script doesn't work tar: var/article/2006/05/10/3246: Cannot savedir: Permission denied tar: var/article/2006/05/10/3254: Cannot savedir: Permission denied tar: Error exit delayed from previous errors due to wrong set owner and rights on only a few stored articles, e.g.: ~/var/article/2006/05/10> l insgesamt 0 drwxrwsr-x 11 otrs nobody 264 2006-05-10 23:50 ./ drwxrwsr-x 13 otrs nobody 312 2006-05-11 00:00 ../ drwxrwsr-x 2 otrs nobody 128 2006-05-10 08:32 3245/ drwx--s--x 2 apache nobody 80 2006-05-10 08:57 3246/ drwxrwsr-x 2 apache nobody 80 2006-05-10 09:03 3248/ drwxrwsr-x 2 apache nobody 80 2006-05-10 09:37 3249/ drwxrwsr-x 2 apache nobody 80 2006-05-10 09:43 3251/ drwx--s--x 2 apache nobody 80 2006-05-10 09:47 3254/ drwxrwsr-x 2 otrs nobody 80 2006-05-10 10:28 3255/ drwxrwsr-x 2 otrs nobody 80 2006-05-10 12:58 3262/ drwxrwsr-x 2 otrs nobody 80 2006-05-10 18:20 3271/ Both articles are of type email-external written by an agent. It's a pretty normal text-mail without any attachments. The otrs-logging don't give any information helpful on this issue. I used SetPermissions.sh to reset the owner/rights. Then backup.pl runs correct, but a few days later another new articles are stored with incorrect file-attributes. I have no idea why this only occurs to a minor number of articles. (I use UTF-8 and had to use the workaround described under http://bugs.otrs.org/show_bug.cgi?id=942) Please help. Bye, Alex