Re: [otrs] Otrs ticketsystem transfer to other server

Hi,

I need, to transfer my acctual OTRS installation, to the new server. Previously the OS on the otrs machine was Debian. Now It's CentOS. Alternatively I can use tthe other Debian machine, but it's as a last resort.

So.. what do you suggest, how to do it without problems? Mabe I need to do a new install of otrs, and rsync few files and the database?

can you install the exact same version on the new machine? It would be better to transfer data between the same version of OTRS and update later if necessary. Then make a sql dump that you import on the new machine and copy the config files. Also, make sure to copy adapted files (e.g. modified templates) and ticket attachments (in case you store them in the filesystem) hth, Lars