i resolved my issue. it turns out that i did not understand how the notifications work.
the notifications are only sent when a ticket is places in your custom queue and not just becaue you have r/w or ro access to the queue.
but thankyou for responding
sean
---------- Original Message ----------------------------------
From: Martin Edenhofer
Hi Sean,
On Wed, Aug 20, 2003 at 04:48:48PM -0400, Sean Ellicott wrote:
I have installed OTRS 1.13 on a new eeredhat 9 installation everything seems to be working correctly except the new ticket notification emails.
they are only being sent to one person weather they are part of the group assigned to the queue or not.
it is user ID 2
the first user i created
does anybody have any ideas?
Maybe this part helps you:
-=> http://doc.otrs.org/1.1/html/system-notification.html#SYSTEM-NOTIFICATION-AG...
Normally the new ticket notification is working fine, please check it again.
Martin
-- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Perfection is our goal, excellence will be tolerated. -- J. Yahl
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