Re: [otrs] Customer_company not available 3.0 (upgraded) - bug ?

18 Jan 2011

      Hi Michiel,

I don't really know if the file that I found it is previos v3 installation,
but I've found in it:

# OTRS config file (automaticaly generated!)
# VERSION:1.1
[...]
$Self->{'Frontend::Module'}->{'AdminCustomerCompany'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'GroupRo' => [
    ''
  ],
  'NavBar' => [
    {
      'AccessKey' => 'c',
      'Block' => 'ItemArea',
      'Description' => 'Edit Customer Company',
      'Image' => 'folder_yellow.png',
      'Link' => 'Action=AdminCustomerCompany&Nav=Agent',
      'Name' => 'Company',
      'NavBar' => 'Ticket',
      'Prio' => '9100',
      'Type' => 'Menu'
    }
  ],
  'NavBarModule' => {
    'Block' => 'Block1',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Customer Company',
    'Prio' => '310'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Customer Company'
};
[...]

That reflects the same situation I had in SysConfig (obviuosly) where there
were an empty RO.

I must say that I'm not neither sure if the solution was just to remove this
empty group or clicking on the reset icon near the option (having removed
the entry and pressed it).

In any case, one of them or both together, could be a WA or a known solution
for similar situation searchable in mail-archive having (one of the above
action) solved the problem and having no impact. Am I right ?

Thank you in any case and sorry about my not clear/sharp informations

MV

On Wed, Jan 12, 2011 at 8:57 PM, Marco Vannini wrote:
...
Hi Mike,
mmmh, I can try to look into some old backup and if I find something I'll
report on this thread. (Unfortunally next Monday 'couse I'm out of office
till then)
In the mean time thank you for your interest.
See You soon
MV
On Wed, Jan 12, 2011 at 8:52 PM, Michiel Beijen wrote:
...
Hi Marco,
I've already upgraded quite a few systems to OTRS 3 and have not seen
it before.
Usually I guess it's good practice to check your ZZZAuto.pm for any
'suspicious' entries anyway.
Do you know the value of this sysconfig option in ZZZAuto BEFORE doing
the upgrade?
--
Mike
On Mon, Jan 10, 2011 at 4:36 PM, Marco Vannini 
wrote:
...
Hi there,
It is possible that after an upgrade you cannot view customer_company
module
from the admin panel ?
I've discovered this on 2 upgraded system and solved only after the
removing
of the empty RO in sysadmin (see attachment)
MV
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