Re: [otrs] Missing something in main view

Thomas Earl wrote:

Greetings to all,

Ok, I have RTFM and poured over the config files and I think I'm missing something. My boss wants to be able to see all the tickets (and queues) on the main display when he logs in. Can I do this?

Add his system-user account to all groups (with 'ro' permission at least) to which queues belong. Let him log into his account and in Preferences select desired queues as My Queues. That's it, I'd say. Regards, Damir