Hi Ralph, On Tue, Sep 24, Ralph Müller wrote:
attached you will find the 3 messages. File 545.txt is the answer from an agent to a new ticket. File 546.txt is the reply from the customer to this answer and file 547.txt is the auto-reply for the new ticket.
Sorry to be so stiff-necked, but could you please do it with the demo OTRS system and than open a bug in buzgzilla (adding the trouble ticket number of the ticket). That would make the debugging so much easier for us. Thank you! take care Stefan Wintermeyer -- Stefan Wintermeyer OK, folks, show's over. Nothing to see here. Show's O My God! A horrible plane crash! Hey, everybody, get a load of this: flaming wreckage! Crowd around... (Chief Clancy Wiggum) "The Simpsons"