Re: [otrs] otrs LDAP AD

2 Oct 2009

      I can't guarantee that this will work, but the only difference I see
between your config that isn't working and mine that is - is this:

#CustomerUser
#(customer user database backend and settings)
    $Self->{CustomerUser} = {
      Module => 'Kernel::System::CustomerUser::LDAP',
      Params => {
      Host => 'X.X.X.X',
      BaseDN => 'DC=serveur,DC=local',
      SSCOPE => 'sub',
      UserDN
=>'cn=Administrateur,Ou=Administrateurs,dc=serveur,dc=local',
      UserPw => 'PASSWORD',
    },

For the HOST => value in this section, instead of the IP address, use
the FQDN (servername.domain)
You can keep the IP for the first definition of the LDAP host here:
$Self->{'Customer::AuthModule::LDAP::Host'} = 'X.X.X.X';

Like I said, that is kind of shot in the dark but you never know.

Also, have you looked at the log file - there may be some additional
information in there as to why it is failing.

Good luck!

Nathan Campbell
Dallas Symphony Orchestra

-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
COLAS Vincent
Sent: Friday, October 02, 2009 9:23 AM
To: otrs@otrs.org
Subject: [otrs] otrs LDAP AD

Hi,

I have some trouble with my LDAP config for auth otrs Customers with
windows AD.

My Config.pm

#----------------------------------------
#Enable LDAP authentication for Customers / Users
  $Self->{'Customer::AuthModule'} =
'Kernel::System::CustomerAuth::LDAP';
  $Self->{'Customer::AuthModule::LDAP::Host'} = 'X.X.X.X';
  $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=serveur,dc=local';
  $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';

#The following is valid but would only be necessary if the #anonymous
user do NOT have permission to read from the LDAP tree
  $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} =
'cn=Administrateur,Ou=Administrateurs,dc=serveur,dc=local';
  $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'PASSWORD';

#CustomerUser
#(customer user database backend and settings)
    $Self->{CustomerUser} = {
      Module => 'Kernel::System::CustomerUser::LDAP',
      Params => {
      Host => 'X.X.X.X',
      BaseDN => 'DC=serveur,DC=local',
      SSCOPE => 'sub',
      UserDN
=>'cn=Administrateur,Ou=Administrateurs,dc=serveur,dc=local',
      UserPw => 'PASSWORD',
    },
# customer unique id
    CustomerKey => 'sAMAccountName',
    # customer #
    CustomerID => 'mail',
    CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
    CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
    CustomerUserSearchPrefix => '',
    CustomerUserSearchSuffix => '*',
    CustomerUserSearchListLimit => 250,
    CustomerUserPostMasterSearchFields => ['mail'],
    CustomerUserNameFields => ['givenname', 'sn'],
    Map => [
      # note: Login, Email and CustomerID needed!
      # var, frontend, storage, shown, required, storage-type
      #[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
      [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
      [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
      [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
      [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
      [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
      [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
      #[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
      #[ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
    ],
  };
#----------------------------------------

I have no error and in my otrs admin page, i see all Customer users when
i search *.

But i can't connect Client in customer page : 
User unknown or wrong password :(

Anybody can help me?

Best Regards,

PS : Sorry for my English !

Vincent