Can anyone help us out because I have no idea what this means.. We are running FreeBSD 4.7-RELEASE with OTRS 1.0.0 RC2 and everything seems to install okay using the web installer http://192.168.175.117/otrs/bin/cgi-bin/instaler.pl. But when it completes and says you may login to http://192.168.175.117/otrs/bin/cgi-bin/index.pl we get this error. Error: Access denied for user: 'otrs@localhost' (Using password: YES) Comment: Please contact your admin # Bug Report: Click here to report a bug! # Handle: /usr/local/psa/lib/perl5/site_perl/5.005/i386-freebsd/Apache/Registry.pm # Frontend Subfunction: Apache::ROOT192_2e168_2e175_2e117::otrs::bin::cgi_2dbin::index_2epl::handler (v 1.49) # Frontend Line: 123 # Backend Subfunction: Kernel::System::DB::new (v 1.22) # Backend Line: 55 # Backend BackendMessage: Access denied for user: 'otrs@localhost' (Using password: YES) And this is what I'm seeing on the console.. Jan 21 10:56:37 ticket-srv OTRS-CGI-10[1307]: [Error][Kernel::System::DB::new][Line:55]: Access denied for user: 'otrs@localhost' (Using password: YES) Thanks -Brian