Hello friends....

I m workng with otrs few months back.It was workng absolutly fine..

But now suddenly,when Customer/agent User tries to create a ticket.It is giving error as follows:::::::

Error: Need TicketID!

ERROR: OTRS-CGI-10 Perl: 5.8.5 OS: linux Time: Fri Feb 17 12:47:55 2006

Message: Need TicketID!

Traceback (3186):
   Module: Kernel::System::Ticket::Article::ArticleCreate (v1.92) Line: 84
   Module: Kernel::Modules::CustomerTicketMessage::Run (v1.3) Line: 311
   Module: Kernel::System::Web::InterfaceCustomer::Run (v1.6) Line: 677
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_customer_2epl::handler (v) Line: 48
   Module: (eval) (v1.36) Line: 202
   Module: ModPerl::RegistryCooker::run (v1.36) Line: 202
   Module: ModPerl::RegistryCooker::default_handler (v1.36) Line: 168
   Module: ModPerl::Registry::handler (v1.99) Line: 30

It seems as ticket id generarator is creatng problem.I had set 'ID Genearator to AUTOINCREMENT'..When i saw the database,it is showng:

id field tn field

---(somthing) --

--- --

3306 1003290

3307 1003291

& suddenly next one is:

3308 1000001

3309 (its showing blank here)

I m not getting Why It Is Not generating TICKET ID.........??????????????/

I m new to it...Plzzzzzzzzz Help Me Frnds........

Waiting fro ur reply.....

Thank you..