Re: [otrs] Junk queue

Tom wrote:

There is a ticket in RAW queue that qulifies for JUNK and what about such ticket ?

In first way I will move this ticket to JUNK queue and close it but is there sense to store such tickets?

Or if to store such tickets maybe there is something like move to other queue and close in one step?

Check the archives, this has come up a couple of times. A popular solution seems to be create a Junk queue and create a GenericAgent job that deletes all tickets in the Junk queue every couple of minutes. So, when you receive a junk message, you can just move it into the Junk queue and it will be removed automatically. Nils Breunese.