Lars Monsees wrote:
afaik, the blinking queue contains the oldest of all tickets. don´t know how to stop it.
It's pretty easy to use grep and find all of the blink instances in the OTRS code: ---- # grep -rn blink * Kernel/Modules/AgentTicketQueue.pm:800: $QueueStrg .= "<blink>"; Kernel/Modules/AgentTicketQueue.pm:806: $QueueStrg .= ""; Kernel/Modules/AgentTicketPlain.pm:85: $Text =~ s/^((X- Mailer|User-Agent|X-OS):.*(Mozilla|Win?|Outlook|Microsoft|Internet Mail Service).*)/<blink>$1<\/blink>/gmi; Kernel/Modules/AgentTicketPlain.pm:86: $Text =~ s/(^| ^<blink>)((X-Mailer|User-Agent|X-OS|X-Operating-System):.*)/$1$2<\/font>/gmi; ---- Modify as needed. The first two are the blinking queue names. You could just change those <blink> tags to empty strings or <em> tags for instance. Nils Breunese.