An inbound email that comes from a mailing list is automatically going to not autoreply to prevent looping.

We of the mailing list can't have access to your logs, and our crystal ball gets a bit fuzzy. If OTRS says it sent no Auto Reply, when does it stop? Does it stop forever, for all incoming tickets? Does it stop for a specific ticket/sender that it replied to before? Does is stop for a specific sender that it autoreplied to before but never autoreplies again? Does it stop for a specific ticket or response and then work again for a new ticket or response?

On Wed, Apr 30, 2014 at 1:29 AM, Amit Bondwal <bondwal.amit@gmail.com> wrote:

Hello,

I set up otrs on debian wheezy and it was working fine.
After sometime auto response mails stop working.

When I check the system logs it gives the log

Sent no 'auto reply' for Ticket

I searched for this a lot, And found that x-loop header should not be mention
in mail filter for queue. I don't have x-loop header in mail filter queue.

I also found that this is not a error of otrs your mailing list is blocking of mail filter queue with x-loop header.

I don't have any x-loop header in mail filter queue.
If this is not the problem in otrs then how it was working before and stop working

after sometime.
I am able to sent email notification manually editing responses.

Regards
Amit Bondwal

---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs