So if I understand you right, changing Core:PostMaster PostMasterReconnectMessage from 20 to, say 999 would up the messages it will download up to nearly a thousand messages per fetch? Any side effects you know of that might result in such a change?
Thanks,
--Mark
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young
Sent: Tuesday, May 06, 2014 7:23 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Question about fetching mail
Each method of fetch is located in Kernel/System/MailAccount/ (eg, POP3.pm)
For POP3.pm, for instance, a $FetchCount is incremented and compared with $MaxPopEmailSession, which is either the value of ConfigObject PostMasterReconnectMessage OR 20, if the former does not exist. It does, in Ticket, Core::PostMaster in SysConfig because it's required and valid and default 20, with a Regex filter of between 1 and 3 digits of 0-9 : Regex="^[0-9]{1,3}$" (source: Kernel/Config/Ticket.xml) so, in theory, the maximum value herein is 999.
In, "what does all that mean?" vernacular: Change it in SysConfig.
On Tue, May 6, 2014 at 4:37 PM, Mark Campbell
So I have a fairly perplexing problem. I have OTRS 3.1.11 setup on a CentOS6 Virtual Machine, and under our normal email flow (<100 messages/day), the system works like a charm. However, once a month, we hit a spike in emails, to the tune of 10,000 in a day. Most of these emails are automatically generated by our system, and are merely informational in nature. I have filters in place to filter them to different queues and in many cases, automatically close them. However, OTRS cannot keep up with downloading them, as apparently every time it fetches email, it only fetches about 10-30 (variable) messages at a time. Obviously, at 10 minutes in between fetch times, this is almost incomprehensibly slow. But even at 1 minute fetch intervals, our system can't keep up. How can I tell it to grab all messages at fetch time? I've resorted to repeatedly clicking on fetch mail in the admin section under PostMaster Mail Accounts, and even that can take hours when you find that there's 7,000 in the mail queue. Any help would be appreciated.
Thanks,
Mark Campbell
Systems Administrator
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs