RE: [otrs] problems sending emails

17 Apr 2004

      Thanks for the info, I have test Mercury with Outlook Express with the
same Config.pm settings and is working fine, but Otrs allways said me
the same

Error: SMTP authentication failed! Enable debug for more info!

This is my Config.pm file

    # $Self->{SessionUseCookie} = 0;
    $Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP';
    $Self->{'SendmailModule::Host'} = '127.0.0.1';
    $Self->{'SendmailModule::Port'} = '25';
    $Self->{'SendmailModule::AuthUser'} = 'Admin';
    $Self->{'SendmailModule::AuthPassword'} = 'asaptel';

Best regards

Adrián

-----Mensaje original-----
De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de
Tyler Hepworth
Enviado el: Friday, April 16, 2004 7:26 PM
Para: 'User questions and discussions about OTRS.'
Asunto: RE: [otrs] problems sending emails

Adrián Deccico wrote:
...
Where I cant put this parameters? In Mercury> In any file?
Sending email from the system is completely independent of Mercury.  You
just need an smtp host that will accept your user name and password.
You put these paramters in your "Config.pm" file.  The same that you
setup database connections, passwords, etc in.  You already have a
Config.pm and it should be configured with basic information that was
placed there from the WebInstaller.  Just search your system for
Config.pm.  You will find that the sendmail parameters are already in
there - just with generic information.  In case they are not, here is
the complete list of params that you need to add to Config.pm. (Did I
mention Config.pm enough? :-) )

    $Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP';
    $Self->{'SendmailModule::Host'} = 'smtpserver.example.com';
    $Self->{'SendmailModule::Port'} = '25';
    $Self->{'SendmailModule::AuthUser'} = 'username';
    $Self->{'SendmailModule::AuthPassword'} = 'password';

Hth,

Tyler
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