2 Mar
2007
2 Mar
'07
6:29 p.m.
Hi list, I've set up a generic agent job to detect ticket follow up messages, change 'ticket state' from 'new' to 'open' (because otrs does not do it automatically ) and change owner from 'root@localhost' to 'support' agent. Running the job, otrs sends an 'Ownerupdate' agent notification to 'support' agent because of ownership change. I don't want this notification being fired up by otrs. This agent preferences are set to no notification except for new tickets. Does anyone could show me a way to stop this automatic notification ? Thx *Christophe Pouillet* ------------------------------------------------------------------------