Re: [otrs] Sending notficiations to customers only upon closing a ticket

not, this work. the State TYPE is closed. On Dec 6, 2007 6:51 AM, grauflut wrote:

2007/12/5, Gustavo Azambuja :

...

thanks!!!!!!! In version 2.2.4, the line (4192) is:

Before: if (!$Param{SendNoNotification}){

After: if (!$Param{SendNoNotification} && $State{TypeName} eq 'closed' ){

But that line will never match, will it? State names are "closed successful" and "closed unsuccessful", which is never "eq 'closed'"...

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-- Saludos, Gustavo Azambuja - Linux User: 275813 http://gazambuja.ideas3.com