Re: [otrs] delete old tickets

Hi Rohit, On Thu, Jun 16, 2011 at 07:19, Rohit wrote:

There is no options from OTRS GUI, you can do from DB side i.e you can truncate the tables, truncate will remove the data from OTRS

You should NOT remove data from the database directly. Rather use a GenericAgent job to search & delete the tickets. If you remove data directly from the database it's rather easy to leave it in an inconsistent state. -- Mike