Re: [otrs] Subject size/length

On 2011-11-10 08:03, Steven Carr wrote:

So that is hardcoded in the theme/web .dtl templates under Kernel/Output/HTML/Standard. You will see that some of the fields are deliberately truncated e.g...

$QData{"Subject","36"}

Did you check in the notification section? What version of OTRS are you running? On my 2.3 system, there is an en::Agent::NewTicket notification that has this defined in the subject: New ticket notification! () So the subject is truncated at the 24th character. In 3.0, you select your language, then open the Agent::NewTicket notification and you can edit. hth Ugo