It&#39;s set by grabbing the dark slider under the article box. The trick is, you can only grab it on a ticket with many interactions. But once set, OTRS keeps it in the user preferences.<br><br>HTH,<br>Mike.<br><br><div class="gmail_quote">
On Thu, Nov 4, 2010 at 6:16 PM, Hugh Kelley <span dir="ltr">&lt;<a href="mailto:hugh.kelley@gmail.com">hugh.kelley@gmail.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
The value that controls the size of the ticket zoom article table is inconsistent among my users.<br><br>Can users update this value via the UI?<br><br>I have several people with a value of 65.  At that setting, the article table only shows about four entries.  Others can see eight or more. This creates article envy among agents.<br>

<br>How/when is this set?<br><font color="#888888"><br>Hugh<br>
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