Hi all, I'm trying to better understand the logic behind the configuration in the Core::Ticket config section. The problem was to allow all the Customer Users of the same Customer Company to see all the ticket for that Company, the default configuration seems to not allow this. We have defined a group for every Customer Company, put all the Customer Users in that group with ro and rw privileges and associated the Queue to that group. So I've modified this: CustomerTicket::Permission###1-CustomerUserIDCheck: Granted = 0 Module = Kernel::System::Ticket::CustomerPermission::CustomerIDCheck Required = 0 (it was 1 by default) and now it seems that all the Customers of the same company can see the ticket. What is the logic behind granted and required? I've tried with Granted=1 and Required=1 (as my logic would suggest ;-) but it did not work. TIA. Cheers, Luca