Re: [otrs] How to re-open a closed ticket

Hi Jeff/Salvador Thanks for your responses Cheers Kate Salvador Manzo wrote:

Queue settings, Follow Up Option = Possible will expose it in the Customer interface and, I believe, allow responses to the item to reopen the ticket.

On 3/6/07 20:50, "Kate Goodwin" wrote:

...

Hi Bas - did you receive any response to this? I would also like to know

Regards Kate

Bas Rijniersce wrote:

...

Hello,

Must be something very, very simple.. But how do I re-open a closed ticket?

Bas

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/

.

-- Kate Goodwin Project Officer Arts Multimedia Centre University of Western Australia Tel: +61 (0) 8 6488 2196 Fax: +61 (0) 8 6488 8750 E-mail: kate.goodwin@uwa.edu.au Mailbag: M206