22 Jul
2008
22 Jul
'08
3:19 a.m.
Hey people, When a new ticket appears in the queue, when I close the ticket, I become the owner of the ticket. The problem with this is that OTRS will then send a reply to the customer saying that I have taken ownership. I want OTRS to send a reply to the customer when the ownership changes. But when I close the ticket I don't want any reply sent. Is there anyway of doing this? -- REGARDS, Andy