Well, I tried what you said, and the user can login with the mail address. The problem is that they don't see any tickets !

As I use also LDAP for the customer database backend (on the AgentTicket Form), I think I have to coordinate the twice things, but I don't know how to do it.

I had a look in the Ticket table and I've noticed that the customer_id and the customer_user_id are used to list the tickets by customer. But if I make changes in the table it doesn't work...

-----otrs-bounces@otrs.org a écrit : -----

Pour : "User questions and discussions about OTRS.org" <otrs@otrs.org>
De : Alexander Scholler <alexander.scholler@augsburg.de>
Envoyé par : otrs-bounces@otrs.org
Date : 20/09/2006 07:06AM
Objet : Re: [otrs] LDAP Customer Backend Authentification Question

Hi,

franck.lamas@stp-presse.fr schrieb:
> I use LDAP to let my customers authentificate in the system.
>
> My users have to enter their userid and i'd prefer that they have to
> enter their mail address. How can I achieve this ?

$Self->{'Customer::AuthModule::LDAP::UID'} = 'mail';
$Self->{CustomerUser} = {
# ...
CustomerKey => 'mail',
# ...
}

# optional
$Self->{'Customer::AuthModule::LDAP::UserSuffix'} = '@yourmaildomain.tld';

(That works fine on our installation.)

I think that the OTRS-login-name of the customer (you wish to use the
mail-address) must be identical to the unique Identification of the
customer (CustomerKey) within OTRS. I think you can not do any mapping like
1) login with mail-adress,
2) map mail-address to uid and use customer-uid within OTRS

>
> Thanks in advance
> Franck

Bye, Alex
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