Any thoughts Gurus? :)
Thanks and Best Regards,
Muhammad El-Sergani.
On Wed, Jun 22, 2011 at 12:56 PM, Muhammad El-Sergani
Dear all,
There seems to be something wrong, when I reply to an email (from OTRS) that one other Agent wrote before me.
The scenario goes as this: 1- Customer sends email 2- Agent replies 3- I (Agent) reply back to the Agent.. my intention is to follow up on what my colleague had just wrote earlier 4- In my email, the TO is set to the Customer (OK), and the CC is also as per the original email (OK)... but in my email body it says the following:
---- Message from Customer ---
From: Customer To: Customer Cc: Original CC Subject: Re: Date: 2011-06-22 08:57:00
Agent email body.
When it should show the following:
---- Message from Agent ---
From: Agent To: Customer Cc: Original CC Subject: Re: Date: 2011-06-22 08:57:00
Agent email body.
Any help with this?
Thanks and Best Regards, Muhammad El-Sergani.