My customers are also authenticated through LDAP but they can't seem to
log in because they do not have a valid password. I have found an
article that mentions that even though customers are authenticated
through LDAP they have to be pulled to the local database to be able to
log-in. However, I have been unable to get the script working...perhaps
you can figure it out and help me...
http://lists.otrs.org/pipermail/otrs/2009-March/025912.html
Ryan
----------------------------------------------------------------------
Message: 1
Date: Tue, 20 Apr 2010 18:09:30 +0600
From: Eduard Ivanov
Subject: [otrs] Customer authentication via LDAP
To: otrs@otrs.org
Message-ID: <4BCD997A.2010103@info74.ru>
Content-Type: text/plain; charset=UTF-8; format=flowed
Not work Customer authentication via LDAP
In my ldap i have:
ou=gpoups whith groups list
ou=users whith users list
in groups i have
cn=customers with customers list
Now, config otrs for customers ldap authentication:
customer authentication settings:
$Self->{'Customer::AuthModule'} =
'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} = 'local_ldap_server';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} =
'dc=company,dc=com';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'uid';
$Self->{'Customer::AuthModule::LDAP::GroupDN'} =
'cn=customers,ou=groups,dc=company,dc=com';
$Self->{'Customer::AuthModule::LDAP::AccessAttr'} = 'memberUid';
$Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'UID';
customer user database backend and settings:
Host => 'local_ldap_server',
BaseDN => 'dc=company,dc=com',
CustomerKey => 'uid',
CustomerID => 'uidNumber',
CustomerUserListFields => ['cn', 'mail'],
CustomerUserSearchFields => ['uid', 'cn', 'mail'],
CustomerUserSearchPrefix => '',
CustomerUserSearchSuffix => '*',
CustomerUserSearchListLimit => 250,
Map => [
[ 'UserSalutation', 'Title', 'title', 1, 0, 'var',
'', 0 ],
[ 'UserLogin', 'Username', 'uid', 1, 1, 'var',
'', 0 ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var',
'', 0 ],
[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var',
'', 0 ],
],
Now, in [ Customer User Management ] i can find all users in my openLDAP
server, but in "valid/invalid" column i'm see "-" for any user.
So, customers can't login via
http://otrs.company.com/otrs/customer.pl.They got "Login failed! Your
username or password was entered incorrectly." error
--
Eduard Ivanov
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