Yes, this is possible
________________________________
Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens
icecoldeuro@gmail.com
Verzonden: vrijdag 5 januari 2007 21:29
Aan: User questions and discussions about OTRS.org
Onderwerp: Re: [otrs] Update: New Customers Not Receiving New
TicketAuto-Response
OK, I'm at my wits' end. I guess I should be asking this question
instead:
In OTRS 1.3, is it possible for a previously unknown user to submit a
ticket via email and receive an acknowledgement automatically. I
envision this process as follows:
1. John Doe sends an email from jdoe@yahoo.com, which is not in the
system. The user has not registered via the web interface and the admin
has not set up such an account.
2. OTRS takes the email and generates an auto-response to jdoe@yahoo.com
that the ticket has been received and somebody will get back to them
shortly.
3. OTRS also creates a customer account, obviously only containing the
new user's email address.
Is this possible or would previously unknown users need to register
first at the website (or would an admin have to set it up)?
Thanks!
On 1/5/07, icecoldeuro@gmail.com wrote:
Actually, that's all set. The "auto reply/new ticket" is set to "auto
reply" which I modified to suit my needs.
Any other suggestions?
Thanks!
On 1/5/07, Mike Hayward wrote:
Almost sounds like you haven't set the auto response <-> queue
for your queue to send out the notifications.
Best regards
Mike Hayward
Managing Director
Comclusive Limited
e: mike.hayward@comclusive.co.uk
mailto:mike.hayward@comclusive.co.ukw w: www.comclusive.co.uk
http://www.comclusive.co.uk/
t: 0845 003 7571
m: 07793 505155 (Direct)
________________________________
From: otrs-bounces@otrs.org [mailto: otrs-bounces@otrs.org
mailto:otrs-bounces@otrs.org ] On Behalf Of icecoldeuro@gmail.com
Sent: 05 January 2007 00:15
To: otrs@otrs.org
Subject: [otrs] Update: New Customers Not Receiving New Ticket
Auto-Response
I forgot to mention:
When I closed out some of the test tickets I DID get a State
Change notification to the "customer" address from which I sent the
original email. So I get New Ticket notifications to the agent, State
Change Notifications to the customers, but I don't get the New Ticket
notification to the customer which should contain the user id and
temporary password.
Thanks!
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