Hi,

Thanks for your response but in my OTRS I do not have this button.

I have an old version 2.4.7

Perhaps do I disabled this or doesn't exist in this version?

Claude

On 27.02.15 10:44, Frank Thommen wrote:

On 27.02.15 08:53, claude wrote:

Hi,

[...]

So, can I split this ticket  ? and how ?

See the commented attached screenshot (from AgentTicketZoom).
frank

btw: It will split exactly at the message where you click "split".
f.

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