Hi Uwe,

I am using tar bundle to deploy the otrs. As part of the configuration i have created a new user otrs and set the home directory as /home/otrs with apache configuration point to new home folder.

Let me know if any modification required.

root@localhost:/home/otrs/bin/cgi-bin# ls /home/otrs/bin/cgi-bin

app.psgi customer.pl index.pl installer.pl nph-genericinterface.pl public.pl rpc.pl

apache-otrs.conf below

# --

# added for OTRS (http://otrs.org/)

# --

ScriptAlias /otrs/ "/home/otrs/bin/cgi-bin/"

Alias /otrs-web/ "/home/otrs/var/httpd/htdocs/"

# Setup environment and preload modules

Perlrequire /home/otrs/scripts/apache2-perl-startup.pl

# Reload Perl modules when changed on disk

PerlModule Apache2::Reload

PerlInitHandler Apache2::Reload

# general mod_perl2 options

# ErrorDocument 403 /otrs/customer.pl

ErrorDocument 403 /otrs/index.pl

SetHandler perl-script

PerlResponseHandler ModPerl::Registry

Options +ExecCGI

PerlOptions +ParseHeaders

PerlOptions +SetupEnv

Order allow,deny

Allow from all

</IfVersion>

Require all granted

</IfVersion>

</IfModule>

Order allow,deny

Allow from all

</IfModule>

</Location>

# mod_perl2 options for GenericInterface

PerlOptions -ParseHeaders

</Location>

</IfModule>

AllowOverride None

Options +ExecCGI -Includes

Order allow,deny

Allow from all

</IfVersion>

Require all granted

</IfVersion>

</IfModule>

Order allow,deny

Allow from all

</IfModule>

AddOutputFilterByType DEFLATE text/html text/javascript application/javascript text/css text/xml application/json text/json

</IfModule>

</Directory>

AllowOverride None

Order allow,deny

Allow from all

</IfVersion>

Require all granted

</IfVersion>

</IfModule>

Order allow,deny

Allow from all

</IfModule>

AddOutputFilterByType DEFLATE text/html text/javascript application/javascript text/css text/xml application/json text/json

</IfModule>

# Make sure CSS and JS files are read as UTF8 by the browsers.

AddCharset UTF-8 .css

AddCharset UTF-8 .js

# Set explicit mime type for woff fonts since it is relatively new and apache may not know about it.

AddType application/font-woff .woff

</Directory>

# Allow access to public interface for unauthenticated requests on systems with set-up authentication.

# Will work only for RegistrationUpdate, since page resources are still not be loaded.

# <Location /otrs/public.pl>

# <IfModule mod_version.c>

# <IfVersion < 2.4>

# Order allow,deny

# Allow from all

# </IfVersion>

# <IfVersion >= 2.4>

# Require all granted

# </IfVersion>

# </IfModule>

# <IfModule !mod_version.c>

# Order allow,deny

# Allow from all

# </IfModule>

# </Location>

# Cache css-cache for 30 days

Header set Cache-Control "max-age=2592000 must-revalidate"

</FilesMatch>

</Directory>

# Cache css thirdparty for 4 hours, including icon fonts

Header set Cache-Control "max-age=14400 must-revalidate"

</FilesMatch>

</Directory>

# Cache js-cache for 30 days

Header set Cache-Control "max-age=2592000 must-revalidate"

</FilesMatch>

</Directory>

# Cache js thirdparty for 4 hours

Header set Cache-Control "max-age=14400 must-revalidate"

</FilesMatch>

</Directory>

</IfModule>

# Limit the number of requests per child to avoid excessive memory usage

MaxRequestsPerChild 4000

On Fri, Mar 8, 2019 at 9:05 PM Uwe Dieckmann <ud@einraumwerk.de> wrote:

Hi sneharajr,

look your apache configuration :)

/opt/otrs/Kernel/.....

/home/otrs/bin/cgi-bin/installer.pl
The correct path must be /opt/otrs/...

Greetings Uwe
Am 08.03.2019 um 16:19 schrieb sneharajr:
Hi Team,

i am trying to install OTRS 6.x on ubuntu OS. when i am trying to access http://x.x.x.x/otrs/installer.pl i am getting following error.

Can you please advise how to fix the flowing issue. instillation reference https://doc.otrs.com/doc/manual/admin/6 ... -otrs.html

[Fri Mar 08 12:52:32.168676 2019] [:error] [pid 15895:tid 139620746376960] Can't locate Kernel/System/Web/InterfaceInstaller.pm in @INC (you may need to install the Kernel::System::Web::InterfaceInstaller module) (@INC contains: /usr/sbin/../../Custom /usr/sbin/../../Kernel/cpan-lib /usr/sbin/../.. /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/x86_64-linux-gnu/perl/5.26.2 /usr/local/share/perl/5.26.2 /usr/lib/x86_64-linux-gnu/perl5/5.26 /usr/share/perl5 /usr/lib/x86_64-linux-gnu/perl/5.26 /usr/share/perl/5.26 /usr/local/lib/site_perl /etc/apache2) at /home/otrs/bin/cgi-bin/installer.pl line 31.\nBEGIN failed--compilation aborted at /home/otrs/bin/cgi-bin/installer.pl line 31.\n

otrs@~/bin$ ./otrs.CheckModules.pl
o Apache::DBI......................ok (v1.12)
o Apache2::Reload..................ok (v0.13)
o Archive::Tar.....................ok (v2.24)
o Archive::Zip.....................ok (v1.63)
o Crypt::Eksblowfish::Bcrypt.......ok (v0.009)
o Crypt::SSLeay....................ok (v0.73_06)
o Date::Format.....................ok (v2.24)
o DateTime.........................ok (v1.50)
o DBI..............................ok (v1.641)
o DBD::mysql.......................ok (v4.050)
o DBD::ODBC........................ok (v1.59)
o DBD::Oracle......................Not installed! (optional - Required to connect to a Oracle database.)
o DBD::Pg..........................ok (v3.7.4)
o Digest::SHA......................ok (v5.96)
o Encode::HanExtra.................ok (v0.23)
o IO::Socket::SSL..................ok (v2.060)
o JSON::XS.........................ok (v3.04)
o List::Util::XS...................ok (v1.46_02)
o LWP::UserAgent...................ok (v6.26)
o Mail::IMAPClient.................ok (v3.39)
o IO::Socket::SSL................ok (v2.060)
o Authen::SASL...................ok (v2.16)
o Authen::NTLM...................ok (v1.09)
o ModPerl::Util....................ok (v2.000010)
o Net::DNS.........................ok (v1.17)
o Net::LDAP........................ok (v0.65)
o Template.........................ok (v2.27)
o Template::Stash::XS..............ok (undef)
o Text::CSV_XS.....................ok (v1.36)
o Time::HiRes......................ok (v1.9741)
o XML::LibXML......................ok (v2.0132)
o XML::LibXSLT.....................ok (v1.96)
o XML::Parser......................ok (v2.44)
o YAML::XS.........................ok (v0.74)

--

Regards,

sneharajr

Look before you leap and Think before you speak
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