Hi Nils,
Yes I have considered FAQ but I was
looking for a more obvious way for customers to view and see new updates when
they log into the support portal, like a similar link as is currently provided
from the support portal. So the question is can a new configurable link tab be
added, say for example, a News link? On clicking this link the customer is
redirected to XYZ application that handles the workflow from then on.
Regards,
Paul
From:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Leideck
Sent: 08 September 2011 12:53
To: User questions and discussions
about OTRS.
Subject: Re: [otrs] Provide
customers to software updates
Dear Paul,
you could try the FAQ module for your idea.
On 08.09.2011, at 13:20, Paul Foley wrote:
Is it possible from the Customers.pl support portal to provide a customer
with the capability to view and download new updates (be they a point release
or software patch) to a particular product?
For example,
XYZ Corporation provides support service to Customer A for a software product
X. XYZ would like to provide a News and Update page and/or link that will allow
Customer A to view new updates for product X from the support portal.