25 Feb
2008
25 Feb
'08
4:49 p.m.
Den 25/02/2008 kl. 16.31 skrev Daniele:
Nice. Now I get the email in otrs and the header X-OTRS-TicketKey1 is present. And now? Which field and why it, should be filled?
The header is not supposed to be exactly X-OTRS-TicketKey1. That is an example value put there to show that you can use many different X-OTRS- <something> headers. If you want to assign a ticket to a specific queue, then you set the header X-OTRS-Queue to the name of the queue you wish to assign your ticket to. -- Lars