Re: [otrs] Attachments issue in otrs6

On 24/01/2018, at 9:54 PM, Manuel Martínez Valls wrote:

Hi,

We have migrated from otrs5 to 6 and we have found an extrange issue with some emails.

Sometimes happens that the attachments included in a received email are not shown (you can't see any attachment, no number of files, etc), but if you forward the article to an external email address then you see the files you are resending as attachments.

Then, the user who receives the forwarded email is able to see the files and if he replies then otrs is able to show the attachments on the new received article.

If you want I can send a plain text containing an example as we use ArticleStorageFS.

Regards,

Manuel Martínez

We have experienced exactly the same issue. It is not consistent and not reproducible. I am suspecting that the way the email is formatted in some cases may not be being parsed correctly by OTRS in some cases. -- =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= Glen Eustace, GodZone Internet Services, a division of AGRE Enterprises Ltd., P.O. Box 8020, Palmerston North, New Zealand 4446 Ph +64 6 357 8168, Mob +64 27 542 4015 “Specialising in providing low-cost professional Internet Services since 1997"