On 23.08.2010, at 00:03, Hugh Kelley wrote:
Two questions,
- Am I using the agent front end the right way?
- What logs can I generate or examine for more data?
Yes you do, but your version is OTRS 3.0 which is still in beta phase.
I faced the same a few days ago, could you please try to download the beta2 and try again?