[otrs] Opening a ticket with the Agent interface?

Is it possible to open a ticket with the Agent interface (in otherwords, not use the "Customer" user interface at all)? The way we are trying to use this is for internal ticketing, with eventual escalation to other agents. There's an option when creating new users for the screen to go to after creating a new ticket, the options are "New Ticket" or "Ticket Zoom"; so it seems like it's possible for new tickets to be created by the agents - I just sure don't see where. -- - Nick Bright Terraworld, Inc http://home.terraworld.net | 888-332-1616