Hi, On 12.05.2010, at 13:28, Guy Baxter wrote:
I have OTRS 2.4.7 installed, and want to use sendmail as i don't want to use up a pop 3 license for each of the email queues we will need.
So, sendmail has been setup for to allow relaying to/from our mailservers
I can email the otrsuser@ourotrs.ourdomain server and the ticket will go into the raw queue.
I have created another queue and an email address for tech@ourotrs.ourdomain and attempted to get an email to that, but keep getting 550 5.1.1 user unknown. Adding the user in virtuser table in sendmail does not help as the error remains, but creating a system user stops the error - however i recieve no email then. I assume that it goes into /var/spool/mail/tech
Coud anyone help with this please?
I think you should look at /etc/aliases and put in something like "tech: otrs” Do not forget to execute “newaliases” afterwards. Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project