Hi Gerald,

The upgrading link you provided is broken

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young
Sent: Saturday, June 07, 2014 6:07 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Converting to appliance distro

The appliance is likely to be at a 3.3.x version. You will need to upgrade 3.0-3.1.latest to 3.2.latest to 3.3.applianceversion

Read and follow UPGRADING or UPGRADING.MD for each version. There are generally three database steps: an update to SQL, an update script and a post ups to SQL. (written from memory.  Docs trump what I say here)

MySQLdump will be ASCII for backup.

On Jun 6, 2014 6:53 PM, "Mikola Rose" <mrose@power-soft.com> wrote:

I have install the appliance distro and ran into some problems restoring the “live” database.  It appears that the “live” database is in SQL_ASCII encoding and the appliance distro is encoded to UTF8.  And ideas on how I can convert the live database.   Then upgrade it to the appliance version level?

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Mikola Rose
Sent: Friday, June 06, 2014 11:15 AM
To: 'otrs@otrs.org'
Subject: [otrs] Converting to appliance distro

Hi there List members,

Quick question I hope.  I currently have an installation of OTRS 3.03 running on OSX leopard that we have been using for years.  Are there any special consideration and methods to consider if I would like to migrate to the OTRS appliance installation.  Would there be any suggestions on how I can upgrade and import the currently in place database to the appliance deployment?

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