I am having the same issue, did you get the problem resolved? What OS are you running? What mail system? From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nikhil Joshi Sent: Tuesday, December 13, 2011 2:33 AM To: otrs@otrs.org Subject: [otrs] Ticket Notification Hi, I have configured the OTRS and I have following problem 1.When we send Email for ticket generation for the first time, it is working properly as desired. But next time when we repeat the same process, No ticket is generated in the queue.( I have checked the log, and it shows nothing for the second time) 2. When customer generates the new ticket, agent is not notified .(log shows nothing) Kindly help me on this issue. Thanks and Regards Nikhil Joshi Webdynpro Consultant ArchitectSAP Solutions | www.ArchitectSAP.comhttp://www.architectsap.com/ | 9960979700 Pune