RE: [otrs] Pending Auto-Close tickets

Answering to myself: # state after pending # (state after pending time has reached) $Self->{StateAfterPending} = { 'pending auto close+' => 'closed successful', 'pending auto close-' => 'closed unsuccessful', }; -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Duarte Cordeiro Sent: quinta-feira, 26 de Agosto de 2004 14:32 To: User questions and discussions about OTRS. Subject: [otrs] Pending Auto-Close tickets I must be doing something wrong. First a quick question: What's the difference from pending auto close + and pending auto close - ? Every ticket we put on pending auto close +, after reaching the pending time, it gerenates a email with the following error: Subject: Cron $HOME/bin/PendingJobs.pl >> /dev/null X-Cron-Env: X-Cron-Env: X-Cron-Env: X-Cron-Env: X-Cron-Env: ERROR: No StateAfterPending found for 'pending auto close +' in Kernel/Config.pm! ERROR: No StateAfterPending found for 'pending auto close +' in Kernel/Config.pm! What could be wrong ? _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting fr Ihr OTRS System? => http://www.otrs.de/