Re: [otrs] system fields on different views

25 Jun 2013


      we are running version 3.1.6 with no option to upgrade in foreseeable
future.


On Tue, Jun 25, 2013 at 12:39 PM, Steven Carr  wrote:
...
What version are you running? 3.2.x definitely has this option
(Ticket::Frontend::AgentTicketNote###Queue), it's just set to "No" by
default.
Steve
On 25 June 2013 11:10, Neil Simpson  wrote:
...
Hi,
thank you for your answer but "Note" does not offer the changing of
queue's.
it's the same issue as i already have, adding a system field to a
different
view.
i checked the options in sysconfig but you can't add a "change queue" to
Note.
thanks for any feedback,
Neil
On Tue, Jun 25, 2013 at 11:46 AM, Steven Carr  wrote:
...
I would suggest you move tickets between queues by using the "Note"
functionality, this will allow you to also add in comments at the same
time and change a variety of other options. You can configure the
options in SysConfig - Ticket -> Frontend::Agent::Ticket::ViewNote
Steve
On 25 June 2013 09:41, Neil Simpson  wrote:
...
Hello,
We would like to add otrs system fields to another view but i dont see
how
to do this easily.
The "priority" option allows you to set the "type" and "service" for a
ticket. I would like those two fields to be available on the "change
Queue"
view (AgentTicketMove file). There not custom dynamic fields but
system
...
...
fields.
How does one go about adding them?
thank you
Neil
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